Financial Post: 20 July 2005 All Rights Reserved.
Pepsi-Cola employees had to follow one unshakeable rule: No consumer must ever see a stale-dated product on any store shelf.
Donald Chester, a 20-year route sales representative, delivered Hostess Frito Lay products (owned by Pepsi) to retail outlets. Pepsi expected Chester to ensure its products were removed from stores before their best-before dates expired. Most of the time Chester honored Pepsi’s “golden” rule. Occasionally, he slipped up. Continue reading “Make Sure Employees Can Meet Set Standard: Court Crunches Numbers on Bags of Chips”

